Privacy Policy

Privacy Policy

At The Crafting Express, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website or purchase our products and services.

1. Information We Collect

We may collect the following information:

• Full Name
• Email Address
• Mobile Number
• Shipping & Billing Address
• Payment Information (processed securely through third-party payment gateways)
• Order Details
• Communication History
• Website usage information through cookies and analytics

2. How We Use Your Information

Your information is used to:

• Process and deliver your orders.
• Respond to your enquiries and customer support requests.
• Provide updates regarding your orders.
• Improve our products, services, and website experience.
• Send promotional offers, newsletters, or workshop updates (only where applicable).
• Comply with applicable legal obligations.

3. Payment Security

We do not store your debit card, credit card, UPI PIN, or online banking credentials. Payments are processed through secure and trusted payment gateway providers that follow industry-standard security practices.

4. Sharing of Information

We do not sell, rent, or trade your personal information.

Your information may only be shared with:

• Delivery and courier partners
• Payment gateway providers
• Technology and website service providers
• Government or legal authorities where required by law

5. Cookies

Our website may use cookies to improve browsing experience, remember preferences, analyze website traffic, and enhance website performance. You may disable cookies through your browser settings if preferred.

6. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, misuse, alteration, or disclosure. While we strive to maintain high security standards, no online system can guarantee complete security.

7. Third-Party Links

Our website may contain links to third-party websites or social media platforms. We are not responsible for the privacy practices or content of those external websites.

8. Children’s Privacy

Our website and services are intended for users of all ages. However, any purchase made by a minor should be completed with the supervision and consent of a parent or legal guardian.

9. Your Rights

You may request to:

• Access your personal information.
• Correct inaccurate information.
• Update your contact details.
• Request deletion of personal information where legally permitted.

To make any such request, please contact us using the details provided below.

10. Policy Updates

The Crafting Express reserves the right to update or modify this Privacy Policy at any time. Any changes will become effective immediately upon publication on this page.

11. Contact Us

If you have any questions regarding this Privacy Policy or the handling of your personal information, please contact us.

The Crafting Express

Address: Sagar Eden Garden Phase 2, Hoshangabad Road, Bhopal – 462026.

Email: thecraftingexpress.india@gmail.com

Phone: +91-7974576522